The art of customer service

Introduction to the course and objectives

This training program presents the skills of dealing with the audience of corporate clients, institutions and agencies, and ways to deal with them.

Target Peopel

• Customer service workers.
• Marketing and sales workers.
• Everyone who works in the field of sales or customer services.

Course Content

• who achieve success in service.
• who fail in customer service.
• What does customer care mean?
• Definition of service excellence.
• When does the customer stop dealing with the facility?
• How unhappy the customer is doing business with you.
• How is service quality measured?
• Principles of customer care.
• The art of reception.
• Interpersonal skills requirements.
• Basic concepts of human behavior.
• Factors affecting human behavior.
• Perception and its impact on the communication process.
• pillars and elements of communication.
• How do you communicate effectively with clients?

Information about the course